FAQs
Please find below some of our most Frequently Asked Questions. If your question isn't answered here, please send an email to info@tamarandtide.com
My discount code isn’t working, what should I do?
To redeem a discount code, simply add it when prompted at checkout. Please note, only one discount code can be applied to a single order and cannot be applied to a product that is already discounted. If you have any trouble applying the discount code, please contact us at info@tamarandtide.com
How much is shipping?
Perth Metro
Free Shipping within the Perth Metro for orders over $75
Standard Shipping: $20 for orders under $75
Express Shipping: $30 for orders under $75
Australia-wide
Standard Shipping: $20 for small homewares.
Express Shipping: $30 for small homewares.
If you are located in NSW, ACT, QLD, VIC, SA, TAS or NT and would like to purchase or enquire about furniture or bulky items please contact us.
Do you ship internationally?
We are not currently able to share our online shopping experience with our international friends. However, if you live outside of Australia and find something you must have in our store, please contact us via email at info@tamarandtide.com to discuss shipping options and availability.
When will I receive my order?
Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Most orders will be processed and shipped within 5-7 business days, unless they include furniture items. This will also vary upon delivery location.
Please note, after a launch, processing times may take 7-14 business days for the order to be shipped, due to an increased volume of orders.
Can I change or cancel my order?
As we try to pack and post orders daily we are unable to change or cancel orders once placed. Please make sure you choose your items carefully and select the correct shipping before placing your order.
Can I change the delivery address on my order?
As we process orders quickly, we cannot always guarantee that we will be able to change your shipping details. Please contact us and we will do our best to help.
I received a damaged or incorrect item, what should I do?
We take great care when packing your order to ensure that you receive the correct order and that it arrives in premium condition. As a result, we hope that you will never receive incorrect items, faulty or damaged items. However, if there are any issues, we will do everything we can to resolve the issue as quickly as possible.
All orders must be inspected upon delivery and any breakages must be reported and photographed within 24 hours of receiving your order.
How do I care for my Tamar and Tide products?
Please follow our product care instructions.